Medebound HEALTH User

Terms of Agreement

1. Overview

1.1 Medebound HEALTH, headquartered in New York, USA, is an international medical services company specializing in U.S. second opinions, treatment coordination, and access to novel therapies in the US.

1.2 Medebound LLC is the contracting entity referred to herein as "the Company" or "Medebound HEALTH."

1.3 The client or their family member ("Client" or "User") seeks to obtain medical consultation and related services via the Medebound HEALTH platform ("Platform").

1.4 The Client voluntarily engages Medebound HEALTH for health management and consultation services. Any translated documents, reports, or advice are informational only. Decisions should be discussed with and confirmed by the patient’s local treating physician.

1.5 This agreement becomes effective upon execution and remains in force until the completion of services.

2. Physician-Patient Relationship and Disclaimer

2.1 The Company’s U.S. remote second opinion consultation service is provided for informational and reference purposes only. Any treatment decision shall be made by the client in consultation with their attending physician in their home country, with reference to the remote consultation report provided by Medebound HEALTH. The legal physician-patient relationship shall be established between the client and their local attending physician, not with the U.S. consulting physician.

2.2 If the client travels to the physician’s hospital and receives treatment directly from such physician, a direct physician-patient relationship shall be formed between the client and such physician, who shall independently bear corresponding legal responsibilities arising from the physician-patient relationship.

2.3 Medebound HEALTH’s services are intended to assist clients by providing diagnostic opinions that are as accurate as reasonably possible within the scope of the Company’s knowledge and capacity. However, the client acknowledges and agrees that reliance upon any information provided by Medebound HEALTH and its affiliates under this Agreement involves inherent risks.

2.4 The client acknowledges and agrees that the services under this Agreement are remote consultation services, which differ from conventional in-person physician-patient consultations. Under the remote consultation model, the consulting physician cannot physically examine the patient or directly observe the patient’s physical condition; therefore, the consulting physician may not be aware of certain facts or information, which may affect the diagnostic opinions and/or treatment recommendations provided.

The Company does not guarantee that the expert opinions will provide substantive benefit to the patient’s condition. The client understands that expert opinions do not replace in-person consultation with a local physician, and no guarantee is made regarding the effectiveness of any medical opinion.

Medebound HEALTH does not warrant that web-based consultation and remote medical conferencing are the most appropriate for the user’s specific health conditions. The client shall agree to promptly inform their local healthcare provider of any changes or worsening of symptoms, and to contact local emergency services immediately if necessary.

2.5 The client acknowledges and agrees that, for the reasons stated above, the diagnostic and treatment recommendations provided under this Agreement have inherent limitations in accuracy, and the client assumes corresponding medical risks accordingly.

3. Client Account and Medical Record Management

3.1 All services include the creation of a personal client account for storing medical information and service records.

3.2 Clients must provide complete and accurate medical documentation.

3.3 After service completion, Medebound HEALTH may use anonymized data for marketing or research, subject to identity protection.

3.4 Clients can request the removal of such usage, and Medebound HEALTH will act promptly, though removal from already published materials may not be possible.

4. Fees and Payment

4.1 Selected service:

(Reference: $3000 for Associate /Director-level, $4000 for Full Professor/ Head/ Chief-director physician).

(Reference: $5000 for Associate /Director-level, $6000 for Full Professor/ Head/ Chief-director physician).

4.2 Payment Terms:

100% full upfront payment (or $1500 if undetermined) must be made within 2 business days after signing to initiate service.  The remainder must be made once the doctor has confirmed the schedule.  The payment is non-refundable once the doctor has started reviewing your case. 

4.3 Refund Policy:

If we are unable to successfully match you with an appropriate physician, your deposit will be refunded.

In the event a refund is approved, the Client shall be entitled to a refund of all fees paid, less a non-refundable $200 administrative and processing fee.

This fee compensates the Company for transaction charges, onboarding activities, preliminary data review, document collection, record compilation, and other administrative services rendered prior to the refund request. The $200 fee is non-refundable regardless of the reason for cancellation or refund.

All approved refunds will be processed within 7–10 business days to the original payment method.

5. Miscellaneous

5.1 Copies: Multiple copies may be executed and shall all be considered part of this agreement.

5.2 Governing Law: Subject to laws of the United States.

5.3 Force Majeure: Parties are not liable for delays caused by uncontrollable events if they notify the other party promptly.

5.4 Dispute Resolution: Disputes to be resolved via negotiation, or if unsuccessful, via litigation in the jurisdiction of the contracted company.

5.5 Waiver and Amendment: No waiver shall be valid unless in writing. No changes unless mutually confirmed in writing.

5.6 Notices: Notices may be delivered via email. Date of delivery as per earliest record.

5.7 Headings: Are for convenience and do not affect interpretation.

5.8 Validity: If any provision is deemed invalid, the rest of the agreement remains effective.

5.9 Commitment: Clients confirm they’ve sought independent legal/medical counsel before signing.

I authorize Medebound HEALTH to release the patient’s medical records for expert review and consultation. I confirm I have read the full agreement, including the disclaimer and understand the implications.

Appendix I: Premium Second Opinion Service Process (Written/Video)

Step 1: Upload Medical Records

Patients can email their complete medical records to our medical case team. We will create an account on the platform for them.

Step 2: Sign the 'User Service Agreement'

Print, sign, scan, and send the signed agreement via email to our medical case team.

Note: Please return the full agreement, not just the signature page. Payment must also be completed.

Step 3: Organize Medical Records

Within 1-2 business days of receiving complete documentation, we will organize a professional English medical summary. If records are incomplete, our medical team will contact the patient/family immediately. We will assist in framing major questions to ask the U.S. doctors.

Written Second Opinion:

Step 4 Written Second Opinion: First Round of Written Report

Within 5-7 business days after receiving complete records and signed agreement, a U.S. medical expert provides the first written report.

Step 5 Written Second Opinion: Second Round of Written Report

Within 3 days of receiving the first report, clients may submit up to 3 follow-up questions. Once answered, the case is considered closed.

Step 6 Written Second Opinion: Feedback

Clients may provide feedback via the platform or through a service evaluation form.

Video Second Opinion:

Step 4 Video Second Opinion: Schedule Video Consultation

Coordinate time among the patient, doctor, and interpreter (if needed). The video can occur as soon as one week later.

Step 5 Video Second Opinion: Technical Setup and Test

Test internet and tools in advance.

Step 6 Video Second Opinion: Formal Video Consultation

~40 minute session focusing on the three pre-submitted questions. Additional questions may be discussed if time allows.

Step 7 Video Second Opinion: Post-Consultation Summary

Clarifying questions may be asked after the consultation. A written summary of the session will be provided within 3 business days. The case is then closed and feedback collected.

Appendix II: HIPAA Authorization for Medical Information

Authorization to Use and Disclose Protected Health Information

Pursuant to HIPAA (45 CFR 160 and 164), I, hereby authorize Medebound HEALTH and its healthcare providers to use and/or disclose protected health information (PHI) of the patient.

This authorization permits Medebound HEALTH to disclose PHI to designated U.S. healthcare providers for the purposes of remote consultation, translation, or submission for medical review and storage in the U.S.

Scope of Authorization (Please select one):

This authorization is valid for 2 years from the date of signature. Medebound HEALTH will destroy the PHI after expiration unless otherwise governed by third-party data retention policies.